Shipping policy
Last updated: August 21, 2026
At Sarise Cosmética, we work to process and deliver your order as quickly and carefully as possible. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding federal holidays.
During product launches, promotions, holidays, or periods of unusually high order volume, processing may take slightly longer.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Shipping Within the United States
Estimated delivery after your order has been processed:
- Standard Shipping: approximately 3–7 business days
- Expedited Shipping: timing will be displayed at checkout when available
Shipping rates are calculated and displayed at checkout based on your order and delivery location.
Delivery estimates are provided by the shipping carrier and are not guaranteed.
Tracking Your Order
Once your package has been shipped, we will send you a tracking number by email.
Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.
Once a package has been transferred to the shipping carrier, delivery progress is managed by the carrier.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
Lost, Delayed, or Stolen Packages
Sarise Cosmética is not responsible for delays caused by shipping carriers, weather conditions, incorrect addresses, customs, transportation disruptions, or other circumstances outside of our reasonable control.
If your tracking information shows that your package is still in transit but appears delayed, we recommend contacting the shipping carrier first for the latest delivery information.
If you believe your package has been lost, contact us and we will assist you with the appropriate next steps.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it:
- Confirm that the shipping address on your order is correct.
- Check around your property, mailbox, front desk, mailroom, or other secure delivery areas.
- Ask household members or neighbors whether they accepted the package.
- Contact the shipping carrier for additional delivery information.
If the package still cannot be located, contact us so we can review the situation with you.
A carrier's confirmation of delivery may be considered proof that the order was delivered to the address provided at checkout.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Include:
- Your order number
- Photos of the damaged product
- Photos of the shipping box or packaging
- A brief description of the issue
Please keep the product and all original packaging until your claim has been reviewed.
Returned or Refused Packages
Orders that are refused, unclaimed, or returned to us because of an incorrect address may be subject to additional shipping fees.
Original shipping charges are generally non-refundable unless the return resulted from an error by Sarise Cosmética.
International Shipping
International shipping availability, rates, and estimated delivery times will be displayed at checkout when available.
International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are not included in the product price or shipping cost unless specifically stated at checkout.
Customs processing may also cause additional delivery delays.
Shipping Delays
Estimated shipping and delivery dates are provided for convenience and are not guarantees.
Sarise Cosmética is not responsible for carrier delays resulting from severe weather, holidays, natural disasters, transportation interruptions, customs inspections, or other events outside of our control.
Questions About Your Shipment
For questions regarding an order or shipment, please contact:
Sarise Cosmética Customer Support
Email: Info@Sarise-cosmetica.com
Please include your order number when contacting us so we can assist you more efficiently.
