Refund policy

Return & Refund Policy

Last updated: 5/24/2026

At Sarise Cosmetica, we want you to feel confident when shopping with us. Our products are created with clear steps, real education, and realistic results in mind. Please read our return and refund policy carefully before placing an order.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be:

Unused
Unopened
In its original packaging
In the same condition that you received it
Approved by our customer support team before being sent back

Because our products are beauty and personal care items, we cannot accept returns on opened, used, or damaged products unless the item arrived defective or incorrect.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

Opened hair care products
Used beauty products
Fragrance, perfume, or body mist that has been opened or sprayed
Sale items
Gift cards
Products marked as final sale
Items returned without approval

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If your item is damaged, defective, missing, or incorrect, contact us within 7 days of delivery.

Email us at:

Wiucosmetics@gmail.com

Please include:

Your order number
A clear photo of the product
A clear photo of the packaging
A short explanation of the issue

If your claim is approved, we may offer a replacement, store credit, or refund depending on the situation.

Refunds

Once we receive and inspect your approved return, we will notify you by email.

If your refund is approved, the refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

Shipping fees are non-refundable unless the return is due to our mistake, such as a wrong or defective item.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you ordered the wrong product and it is unopened and unused, contact us within 30 days of delivery. We may approve an exchange or store credit depending on the condition of the item.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service. Sarise Cosmetica is not responsible for returns lost in transit.

Realistic Results Disclaimer

Hair results can vary depending on hair type, hair condition, routine consistency, product usage, and previous damage. We do not guarantee identical results for every customer.

Our goal is to help you choose the right routine and product for your hair concern, but results may take time and proper use.

Cancellations

Orders can only be canceled before they are processed or shipped.

If your order has already been shipped, it cannot be canceled. You may request a return once the order is delivered, as long as it meets our return requirements.