Refund, Return, and Exchange Policy

At Wiuline.com, we are dedicated to providing you with the highest quality hair products and ensuring your complete satisfaction with every purchase. We understand that sometimes situations arise where a refund, return, or exchange may be necessary. 

Therefore, we have crafted a policy that aligns with our commitment to exceptional customer service while maintaining the integrity of our products and brand.

Refund Policy:

If for any reason you are not completely satisfied with your purchase, you may request a refund within 15 days of receiving your order. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable amount of time.

Return Policy:

We accept returns for items that are defective, damaged, or not as described. If you receive a product that falls into any of these categories, please contact our customer service team immediately to initiate the return process. Upon approval, we will provide you with a return shipping label and instructions on how to return the item to us. Once we receive the returned item, we will inspect it and notify you of the status of your return. If your return is approved, we will issue a refund or replacement, depending on your preference.

Exchange Policy:

If you wish to exchange an item for a different size or product category, please contact our customer service team to initiate the exchange process. Exchanges are subject to product availability, and we will do our best to accommodate your request. You may be responsible for any price difference between the exchanged items. Once we receive the item you wish to exchange, we will process the exchange and ship the new item to you promptly.

Conditions:

All returns and exchanges must be initiated within 15 days of receiving your order.

Items must be unused, in their original packaging, and in the same condition as when you received them.

Original shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item is defective, damaged, or not as described.

We reserve the right to refuse any returns or exchanges that do not meet the above criteria.

Order Cancellation Policy:

We understand that circumstances may change, and you may need to cancel your order. We strive to accommodate such requests to the best of our ability.

Cancellation Period:

You may cancel your order within 24 hours of placing it. Please note that our processing times are efficient, and orders may be dispatched soon after placement. Therefore, we encourage you to contact us as soon as possible if you wish to cancel your order.

Cancellation Process:

To cancel your order, please reach out to our customer service team immediately with your order details. We will do our best to process your cancellation promptly. However, if your order has already been processed or shipped, we may not be able to cancel it. In such cases, you may need to follow our return or exchange policy upon receiving the order.

Refunds for Canceled Orders:

If your order is successfully canceled within the specified cancellation period, we will issue a full refund to your original payment method. Please allow a reasonable amount of time for the refund to reflect in your account.

Exceptions:

Certain products or orders may not be eligible for cancellation, especially if they are customized or made-to-order. Additionally, orders that have already been dispatched may not be canceled and will need to be processed as returns following our standard return policy.

Contact Us: 

If you have any questions or need assistance with canceling your order, please don’t hesitate to contact our customer service team. We’re here to help ensure a smooth and satisfactory shopping experience for you.

At Wiuline.com, we value your trust and strive to exceed your expectations with every interaction. 

If you have any questions or concerns regarding our refund, return, and exchange policy, please don’t hesitate to contact our customer service team for assistance. 

Thank you for choosing Wiuline.com for all your hair care needs.